Pay Rnb

Paying R n b Is As Easy As 1,2,3

We collect all payments for our services automatically by Direct Debit.  It’s quick and easy to set up.  Payment is collected 3 to 5 days after we clean your windows.

To set up your Direct Debit click or tap the button below.  This will open a secure page with GoCardless, our payment processing partner.

We are experiencing technical issues with our NEW Direct Debit service. We are working hard to resolve these issues and hope to make our new payment method live in the coming few weeks.

Because you, our loyal and much valued customer mean everything to us, we want to ensure we are doing things right. Thank YOU for your ongoing support!

After you have completed the Direct Debit Instruction by clicking the button above, your bank or building society will notify you about your new Direct Debit with RnB Window Cleaning. 

*Direct Debit Instructions take around 5 working days to go live.

Direct Debit Guarantee

  • The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit RnB Window Cleaning will notify you (normally 3 working days) in advance of your account being debited or as otherwise agreed. If you request RnB Window Cleaning to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by RnB Window Cleaning or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when RnB Window Cleaning asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify RnB Window Cleaning.

YOU HAVE QUESTIONS?

HERE ARE SOME ANSWERS!

Direct Debit is a simple, safe, reliable and convenient way to pay bills automatically. But just to make sure your Direct Debit experience is thoroughly trouble free, here are some of the most frequently asked questions.

WHAT IS A DIRECT DEBIT?

A Direct Debit is an instruction from you to your bank to pay us when we ask.

IS A DIRECT DEBIT SAFE?

Yes, any business that offers Direct Debit as a way for you is checked to ensure they are of good standing.

IS A DIRECT DEBIT NOT JUST A STANDING ORDER?

No. A standing order is an instruction you give your bank to pay our bank. You tell them how much to pay, on what date, how frequently and for how long. If we can't clean your windows because of 6 feet of snow or staff sickness, your standing order will still leave your bank.

HOW IS A DIRECT DEBIT DIFFERENT FROM A STANDING ORDER?

Unlike a Standing Order, a Direct Debit must be requested by us. When we have completed a job for you such as Window Cleaning for example, we request payment.

WHAT IF YOU DON'T COME TO CLEAN MY WINDOWS?

If we can't clean your windows on the agreed day, no payment is taken. We must request payment from you. We can only request payment on a completed service.

CAN I NOT JUST PAY BY BANK TRANSFER?

We used to allow Bank Transfer payments. However, this is a separate job in its self. Checking who has paid and then searching through our customer database. Marking you off as paid and the amount you have paid together with the date you have paid.

WHEN WILL THE MONEY LEAVE MY BANK?

A Direct Debit is collected from your bank 3 - 5 days after we have cleaned your windows.

WHAT HAPPENS IF I CANCEL YOUR SERVICES?

If you decide to no longer use R n B Window Cleaning we will remove you from our round. When we remove from our round we cancel your Direct Debit at the same time.

Setting up a Direct Debit

Direct Debit is a simple, safe and convenient way to manage your household bills or make regular or occasional payments from your bank or building society account. You agree with the organisation like RnB Window Cleaning the amount to be collected.  From then on the amount will be deducted from your account as agreed. If we need to change our prices in the future we have to notify you first.

To set up a Direct Debit with us just click the button on this page that says "Set Up A Direct Debit".  RnB Window Cleaning will then forward your instructions onto your bank or building society authorising us to allow payments to be collected from your account to us.

Most current accounts at banks and building societies can be used to make Direct Debit payments. Some special deposit accounts also allow them – just ask at your branch.

You will require the following information:

  • Your name and address.
  • The name and address of your bank or building society.
  • Your bank or building society account number.
  • The branch sort code of your bank or building society (see your debit card or banking app).
  • The name(s) on the account.
  • Your email address.

You will be sent written confirmation of your Direct Debit Instruction within three working days of online sign up, or alternatively no fewer than 10 working days before the first collection. Simply check the details and contact us if you have a query. Regardless of what method of sign up you use, you are still fully covered by the Direct Debit Guarantee.

Under the rules of the Direct Debit Scheme the organisation you are paying is responsible for checking all the information contained on your Direct Debit Instruction and satisfying themselves that they have sufficient identification. If your bank or building society has any reason to doubt the authenticity then they may request a copy of the Direct Debit Instruction from us.

Around 40,000 organisations use Direct Debits for collecting a variety of regular and occasional bills including utility payments, insurance, council tax, mortgages, loans, vehicle tax, and subscriptions.  And now you can pay your regular window cleaning with RnB Window Cleaning by Direct Debit too.

Managing Direct Debits

No, other than making sure you have sufficient funds in your account when the payment is due. To assist with this R nB Window Cleaning will give you advance notice of the collection dates and amounts, whether you set up a Direct Debit over the phone, online or by completing a paper Instruction. It is a good idea to check your bank or building society statement regularly to ensure that all your Direct Debits are going out as shown on your advance notice.

Normally payments will be made on the same date each month, quarter or annually according to the payment frequency.  However, because we work to a 4 weekly schedule your payment dates will change inline with our schedule.  We will always notify you of any payments requested by us at least 3 days before they leave your account.  If a payment is due to be collected at a weekend or on a Bank Holiday, we are obliged to debit your account just after that due date unless they notify you in advance of a change of date.

If either the amount you owe changes, RnB Window Cleaning has to notify you in advance (normally 10 working days) of your account being debited. This gives you time to get in touch with us if necessary.

Speak to your bank or building society.

Cancelling a Direct Debit

If you need to cancel a Direct Debit, simply write to your bank or building society. It is also a good idea to send a copy to the organisation concerned. Your bank or building society will generally require at least a day's notice before the Direct Debit is due to be paid. Try not to leave it until the last minute or you run the risk of a payment being made. Remember that cancelling the Direct Debit simply stops paying the organisation. If you carry on receiving the goods or service then you will have to organise an alternative payment method.

Usually, however written confirmation may be required. We also recommend you notify the organisation concerned.  Should you wish to cancel any services you have with RnB Window Cleaning we would automatically adjust your Direct Debit payments.  Should you decide to cancel all your service you receive from us, we will also cancel your Direct Debit with us to.

You will need to provide the following information:

  • The name of the organisation being paid
  • Your bank or building society account number
  • The name(s) on the account of you bank or building society (see your debit card or banking app)
  • The branch sort code
  • Your customer reference with the organisation (if possible).

The more information you can give, the easier it will be for your bank or building society to action, so if you know the amount and payment date include this information too.

No. The organisation would have to get your authority to set up a replacement Instruction.

Your rights and safeguards

The bank or building society that holds your account is responsible for all aspects of the running of that account, including all payments, such as Direct Debit.

All organisations using the Direct Debit system are sponsored into the scheme by their bank or building society. They are checked for integrity, sound financial standing and administrative capability before being permitted to offer Direct Debit to their customers.

The Direct Debit Guarantee applies to all Direct Debits. It protects you in the rare event that there is an error in the payment of your Direct Debit, for instance if a payment is taken on the incorrect date, or the wrong amount is collected. It cannot be used to address contractual disputes between you and the billing organisation.

Issues with a Direct Debit

If an error is made in the payment of your Direct Debit, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by us collecting the payment.

* The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.

In some cases your bank or building society may require further information to ascertain the nature of the error and confirm that one has indeed occurred. Any clarifications will help your bank or building society in subsequent dialogue it has with the us. Once an error in the payment of a Direct Debit has been established, you will be refunded immediately.

As Direct Debit is purely a method of payment, which does not affect any underlying contract that may exist, we may contact you to resolve any outstanding issue.

It's very unlikely that this will ever occur because organisations using the Direct Debit Scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. But if money were to be collected from your account fraudulently you'd be protected by the Direct Debit Guarantee, and would be entitled to an immediate refund from your bank or building society.

Inactive Direct Debits

This is covered by the dormancy period rule. All banks or building societies hold details of Direct Debit Instructions on file for a minimum period of 13 months* from it's lodgement date, in the event of no collections, or from the date of the last payment. After the dormancy period has passed, the bank or building society will remove details of the Instruction from their system. Before claiming further Direct Debit payments the organisation must obtain a new Direct Debit Instruction or your authority to continue collecting. If this is not done your Direct Debit payment may be returned by your bank or building society.

*This has been temporarily increased to 24 months to minimise the impact of payment holidays during the Covid-19 pandemic.​

* The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.

The dormancy period rule was introduced as a safeguard to protect payers from Direct Debit Instructions being live on their account indefinitely. So if you should forget to cancel a Direct Debit it will be removed from the bank’s or building society's system after the dormancy period has lapsed.